Introduction
This privacy statement (“Privacy Statement”) explains how sugarCoded LLC (“sugarCoded,” “we,” “our,” “us”) handles your personal data.
Definition
Personal Data means information that identifies, or can reasonably be linked directly or indirectly to, an identifiable person.
Profile Data: Information you provide directly, such as your name, email address, or other details associated with your account.
Usage Data: Information about how you use our services, including app interactions, features accessed, session duration, and general activity within the app.
Content You Provide: Information you submit through the use of the services (such as events, posts, or other user-generated content).
Analytics Data: We use analytics services to help us understand app usage and improve performance. These services may collect information such as device type, operating system version, app version, region, and in some cases a randomly assigned identifier. This data does not personally identify you.
Customer Support Data: Information related to your account or support requests if you contact customer support.
We use your Personal Data to:
Ensure our services are working as intended (e.g., tracking outages, troubleshooting issues).
Create your account, authenticate your access, and provide you the services you request.
Provide customer support.
Detect, prevent, and address fraud and abuse.
Measure and understand how our services are used.
We share Personal Data with service providers who work on our behalf (e.g., hosting, analytics, security, customer support). These providers are bound by contractual obligations to protect your information.
We may disclose Personal Data if required by law (e.g., subpoena, court order) or when necessary to comply with legal obligations, protect rights or property, or ensure public safety.
We use administrative, technical, and physical security measures to protect Personal Data from unauthorized access, alteration, disclosure, or loss.
Access to Personal Data is restricted to sugarCoded employees, contractors, and agents who need it to process information. They are bound by confidentiality obligations and subject to discipline for violations.
We retain Personal Data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, preserve legal rights, or enforce agreements.
You may request deletion of your account from within the application.
We reserve the right to delete inactive accounts after a period of inactivity. If we plan to delete your account, we will provide advance notice from within the app.
Ground Wave is only available to individuals 18 years of age or older. We do not knowingly collect or store Personal Data from anyone under 18. If we become aware that a user under 18 has created an account, we will delete it.
This Privacy Statement may be updated from time to time to comply with applicable laws and regulations.